FAQ

CANCEL OR MODIFY AN ORDER

PLEASE CONTACT OUR CUSTOMER SERVICE ON OUR CONTACT PAGE TO CANCEL OR MODIFY YOUR ORDER. HOWEVER, ONCE YOUR ORDER HAS BEEN PROCESSED AND/OR SHIPPED, IT CAN NO LONGER BE CANCELED OR MODIFIED.

TRACKING MY ORDER

YOU MAY TRACK YOUR SHIPMENT USING THE TRACKING LINK PROVIDED. AN EMAIL NOTIFICATION WILL GENERALLY BE SENT TO YOU ONCE YOUR ORDER HAS BEEN PROCESSED, PROVIDING THE TRACKING NUMBER OF YOUR ORDER.

 

SECURE ORDERING

THE CONFIDENTIALITY OF YOUR FINANCIAL PAYMENT INFORMATION IS OUR FIRST PRIORITY AT MORTAL ELEGANCE. WE COLLECT PAYMENT THROUGH PAYPAL WHERE YOU CAN PAY USING YOUR OWN PAYPAL ACCOUNT OR BY CREDIT CARDS. PAYPAL IS ONE OF THE FASTEST AND SAFEST WAYS TO SEND AND RECEIVE MONEY AND TO MAKE AN ONLINE PAYMENT. UNLIKE OTHER FINANCIAL INSTITUTIONS, THE PAYMENTS ARE SENT WITHOUT SHARING FINANCIAL INFORMATION. WHEN YOU USE PAYPAL OR CREDIT CARD TO PAY ONLINE, YOU PROVIDE ONLY YOUR PAYPAL EMAIL ADDRESS, OR YOUR CREDIT CARD INFORMATION AND THIS INFORMATION WILL BE STORED ON PAYPAL SERVER ONLY. THE MERCHANTS/RETAILERS WILL RECEIVE PAYMENT FROM PAYPAL WITHOUT SEEING YOUR FINANCIAL INFORMATION FOR MORE SAFETY ADVICE, PLEASE VISIT PAYPAL SECURITY CENTER, THERE YOU'LL FIND USEFUL TIPS, TOOLS AND TECHNOLOGY TO PREVENT FRAUD IF YOU HAVE ANY QUESTIONS REGARDING THE SAFETY AND SECURITY OF YOUR PERSONAL INFORMATION, PLEASE FEEL FREE TO EMAIL US.

 

REDEEMING PROMOTIONAL CODE

ADD ITEMS TO YOUR CART AND PROCEED TO CHECKOUT. AFTER ENTERING YOUR CUSTOMER INFORMATION YOU WILL BE BROUGHT TO OUR SHIPPING & PAYMENT PAGE; ABOVE ORDER TOTAL IT SAYS, "HAVE A COUPON CODE?" ENTER PROMO CODE HERE. CONTACT OUR CUSTOMER SERVICE TEAM IF YOU HAVE ANY QUESTIONS REGARDING PROMOTIONAL CODES.

 

RETURN & EXCHANGE

RETURNS AND EXCHANGES VARY ON DIFFERENT PRODUCTS. 
  • T-SHIRTS; 3 DAY EXCHANGE IF PRODUCT IS DEFECTIVE, AFTER DELIVERY
FOLLOW THESE STEPS TO BEGIN YOUR RETURN OR EXCHANGE
  • FIRST: IF THE ITEM IS DEFECTIVE, PLEASE NOTIFY US WITHIN 3 DAYS OF DELIVERY.
  • SECOND: PLEASE PROVIDE US WITH A PICTURE OF THE DEFECTIVE ITEM. SEND THE PICTURE TO US BY EMAIL. WE WILL REVIEW THE ITEM AND REPLACE IT AS SOON AS POSSIBLE.
  • THIRD: ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION, IN ORDER TO QUALIFY FOR A REFUND OR EXCHANGE. THE BUYER IS RESPONSIBLE FOR ALL SHIPPING COSTS INCURRED.
ON A MAJORITY OF OUR PRODUCTS YOU CAN GET A FULL REFUND OR EXCHANGE IF YOU ARE NOT SATISFIED. YOUR ITEMS MUST BE SENT BACK TO US WITHIN 3-30 DAYS AFTER RECEIVING YOUR PACKAGE, PRISTINE AND NOT WORN TO QUALIFY FOR A REFUND OR EXCHANGE IF YOU WOULD LIKE TO RETURN OR EXCHANGE AN ITEM, PLEASE CONTACT US AND WE WILL INSTRUCT YOU ON HOW TO SEND THE ITEM(S) BACK. PLEASE KEEP IN MIND THAT SHIPPING CHARGES ARE NOT REFUNDABLE.

 

PAYMENT OPTIONS

YOURTSHIRTPRINTING.COM ACCEPTS VISA, MASTERCARD AND AMERICAN EXPRESS CREDIT CARDS AND PAYPAL PAYMENT. CREDIT CARD NUMBER AND ALL SUBMITTED DATA ARE ENCRYPTED AND ARE HIGHLY SECURE. ON SOME OCCASIONS, YOUR CREDIT CARD MIGHT BE DECLINED FOR PAYMENT DUE TO SEVERAL POSSIBLE REASONS:
  • INVALID CCV – THE CCV NUMBER IS THE THREE SEPARATE DIGITS PRINTED ON THE SIGNATURE STRIP AT THE BACK OF THE CARD.
  • INCORRECT EXPIRATION DATE/CARD IS OVERDRAWN.
  • THE CARD MAY HAVE AN OVERSEAS OR INTERNET BLOCK ON THE CARD (CONTACT YOUR ISSUING BANK FOR INFORMATION).
  • MAY EXCEED CARDS SINGLE TRANSACTION LIMIT
Alternatively, you can use Paypal to checkout with your credit card. You can still pay through Paypal without a Paypal account. Please note that all prices are listed in U.S Dollars.